Strong conversation skills are not only key in reducing conflict, they are fundamental in enabling people to quickly build rapport with new contacts, develop strong relationships and have greater success throughout life. This book will help you master the art of conversation. With practical, straightforward advice and entertaining anecdotes, Hugh Gyton and Tracey Ward give you the tools to expand your conversation skills and get the most out of life. The Art of Conversation will help you discover your personal conversation mode and learn how to tailor your conversational styles for different people and mediums. By learning to strike a balance between the three components of conversation-thinking, doing and saying - The Art of Conversation will teach you how to say what needs to be said in the right way and at the right time.

Damage: None

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Name written on inside page. Slight marking on inside back cover.

Dr Kay Scarpetta, Chief Medical Examiner and consulting forensic pathologist for the federal law enforcement agency ATF, is called out to an isolated farmhouse in Virginia which has been destroyed by fire. In the ruins of the house she finds a body which tells the story of a violent and grisly murder.

The fire has come at the same time as another, even more incendiary horror: Carrie Grethen, a killer who nearly destroyed the lives of Scarpetta and those closest to her, has escaped from a psychiatric hospital. Her whereabouts are unknown, but her ultimate destination is not, for Carrie has begun to communicate with Scarpetta, conveying her deadly - if cryptic - plans for revenge.

Damage: Slightly creased cover

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Has Jack Reacher finally met his match?

61 Hours ended with Reacher trapped in a desperate situation from which escape seemed impossible. Even for him.Was that really the end of the road for the maverick loner?

Now in Nebraska a drunk sits in an empty bar. The phone rings, and a woman asks for help. She has been badly beaten by her husband.

Seven men are having dinner in a nearby steakhouse. A stranger shows up and leaves one of them unconscious with a broken nose.

Eldridge Tyler is a patient man. He gets a call about the troublesome stranger, and he settles in with a long gun for the long wait.

Reacher is bruised and battered, and isn't planning on sticking asround. But the clannish locals dont' want him gone. They want him dead....

Damage: None

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Most people today only have a small backyard or garden, or even a courtyard or balcony, rather than a quarter-acre block of times past. This is the first completely Australian book genuinely focused on small garden design - and design is so important where space is at a premium. Beautifully illustrated with photographs by well known Australian garden photographer Lorna Rose, all of small Australian gardens, the book will be invaluable to landscape architects, town planners, councils, horticulturalists and gardeners of all sorts.

Damage: None

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Opening just one day after the ending of 'The Timer' Game', CSI agent, Grace Descanso has to come to terms with the reality of introducing Mac into Katie's life, as her father. As the three spend time together in the Bahamas, Katie begins to develop a bond with her father. Grace knows that life as she knew it, with her daughter, has come to an end. It is not long before Grace's personal life is interrupted. Thaddeus Bartholomew, a history professor is forced at gunpoint to drive to a soy field. As he lies dying, he leaves a message on his answerphone at home in Morse code: find Grace Descans-. Cut off before finishing, the FBI need to know why he asked for Grace. A journey into a world of activism and violence, secrets and lies, OUT AT NIGHT is a break neck rollercoaster of a thriller, gripping from the first page until the last.

Damage: None

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On a warm summer night in one of Boston's working-class neighborhoods, an unthinkable crime has been committed - Four members of a family have been brutally murdered. The father - and possible suspect - now lies clinging to life in the ICU. Murder-suicide? Or something worse? Veteran police detective D. D. Warren is certain of only one thing - There's more to this case than meets the eye. Danielle Burton is a survivor, a dedicated nurse whose passion is to help children at a locked-down pediatric psych ward. But she remains haunted by a family tragedy that shattered her life nearly twenty-five years ago. The dark anniversary is approaching, and when D. D. Warren and her partner show up at the facility, Danielle immediately realizes; It has started again. A devoted mother, Victoria Oliver has a hard time remembering what normalcy is like. But she will do anything to ensure that her troubled son has some semblance of a childhood. She will love him no matter what. Nurture him. Keep him safe. Protect him. Even when the threat comes from within her own house.

Damage: None

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Sticker on front cover, and page-ends very slightly yellowing, but book in fantastic readable condition.

Larissa Stark is a beautiful woman who plays many roles in her life: wife, mother, devoted friend. She has everything she ever wanted, until a chance encounter with a stranger changes Larissa's idyllic existence forever, leading her to question all the things she once believed were true. Faced with impossible choices and contemplating the unthinkable, Larissa struggles with an eternal mystery: how does one woman follow a divided heart? Spanning the upscale suburbs of New Jersey, the slums of Manila and the desolate beauty of the Australian outback, A SONG IN THE DAYLIGHT is a story of the bonds that unite us and the desires that drive us apart. From the author of TULLY AND THE BRONZE HORSEMAN comes another unforgettable novel of passion and heartbreak.

Damage: Other marks

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It's been a few years since Fiona Bristow has moved to Orcas Island. Within the small, tight-knit island community she's built up her business, a canine rescue centre that trains dogs to track missing persons. Whether they are lonely travellers on a hiking trip gone wrong or disappearances of a more sinister nature, more than once Fiona has been the last hope for those lost in Washington's vast wilderness. Other than her work, Fiona doesn't ask for much: the peace of the landscape, the companionship of her dogs, the safe haven of friends and family. Romantic entanglements are very far down on her list - and certainly not with Simon Doyle, an artist newly arrived from the mainland. Impossible rude, and impossibly handsome, he suddenly seems to be around an awful lot. But he doesn't know that Fiona harbours a terrible secret, and as her past unexpectedly catches up with her, she has to decide whether past grief will keep her from ever loving again ... Nora Roberts: Fall into her grip and she'll never let you go ...

Damage: None

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When the body of a young man is discovered deep beneath the icy waters of Lake Grant, a note left under a rock by the shore points to suicide. But within minutes, it becomes clear that this is no suicide. It's a brutal, cold-blooded murder. All too soon former Grant County medical examiner Sara Linton -- home for Thanksgiving after a long absence -- finds herself unwittingly drawn into the case. The chief suspect is desperate to see her, but when she arrives at the local police station she is met with a horrifying sight -- he lies dead in his cell, the words 'Not me' scrawled across the walls. Something about his confession doesn't add up and deeply suspicious of the detective in charge, Lena Adams, Sara immediately calls the Georgia Bureau of Investigation. Shortly afterwards, Special Agent Will Trent is brought in from his vacation to investigate. But he is immediately confronted with a wall of silence. Grant County is a close-knit community with loyalties and ties that run deep. And the only person who can tell the truth about what really happened is dead.

Damage: None

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When forensic pathologist Lucy Trask stumbles across a mutilated body by the chess tables in her local Baltimore park, its face so badly damaged it is unrecognisable, her sole concern is that it might be her old school teacher Mr Pugh. When the corpse is identified, Lucy is shocked to discover that the victim is actually another man from her past. Who killed him and why his skin is burnt with the number '1' is unclear but it's evident that someone is demanding Lucy's attention. The discovery of a second branded body raises worrying questions: how many more lives may be at risk before the killer's final message is revealed? And can Lucy solve the killer's gruesome puzzle before their thirst for revenge is complete?

Damage: None

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